User Agreement
Product Guidelines
At NovoWave, we prioritize a clear understanding of our terms to ensure a seamless shopping experience. These terms govern the use of our services and products and are intended to protect both our customers and the business. By accessing or using our website, you confirm that you accept the terms outlined herein. If you do not agree with any of these terms, you must not use our services, as acceptance is mandatory for all users of NovoWave.
Returns and Refunds Policy
NovoWave aims to ensure that our customers receive their products in perfect condition. If you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange, provided that the product is unused and in its original packaging. To initiate a return, please contact our customer service team with your order number and reason for return. Refunds will be processed using the original payment method within a reasonable timeframe after receiving the returned item. Please note, shipping fees are non-refundable.
Customer Responsibilities and Obligations
Customers are required to provide accurate information when placing an order. This includes personal details, delivery address, and payment information. Failure to provide correct information may result in delays or issues with your order. Additionally, customers should review product descriptions thoroughly before making a purchase to ensure satisfaction with their chosen items. NovoWave reserves the right to refuse service or cancel orders due to inaccuracies in customer information.